Key takeaway
SmarterRecovery operates as a referral helpline. Like many referral services, we may receive fees from providers when a referral leads to admission. That must be disclosed in plain language. You can still say no. Call or text (800) 653-9376 for help that stays labeled as a referral conversation.
Last updated: Wed Oct 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
Trust pages should not hide the money. We are a referral helpline, not a hospital campus. Referral services in this industry are often paid by providers when a referral leads to admission. You deserve that sentence without fine print.
Call 911 for emergencies. Call or text 988 for a crisis.
What that means for you
We still owe you honest triage questions, clear labels, and the right to refuse. Payment is not permission to invent a bed or ignore clinical mismatch. Read how the referral call works and helpline or ad.
What we refuse
Kickback-driven deception, threatening callers, and shipping people to unsafe or unknown places for a fee. See patient broker red flags.
Independent checks
You can always use FindTreatment.gov or SAMHSA 1-800-662-HELP (4357) without us.
Next step
Call or text (800) 653-9376 with your questions. Ask us again how we are paid if you want it repeated live.
Call or text (800) 653-9376 when you want help that stays transparent about referral economics.
Additional Resources
Sources cited on this page:
- SAMHSA National Helpline
- SAMHSA FindTreatment.gov
- 988 Suicide & Crisis Lifeline
- FTC consumer health scams
Common Questions
Are you a rehab facility?
No. We are a referral helpline. We help people understand options and connect to care.
How do you make money?
Referral services commonly receive fees from treatment providers when referrals result in admission. We describe that model here so you are not guessing.
Does payment mean you will pressure me?
No. Pressure and deception are broker behavior we refuse. You can decline any option.
Do I pay you directly for the call?
The phone conversation is not a patient bill from us for chatting. Facility bills and your insurer are separate.
Where else do you explain this?
About page content and is this a rehab helpline or an ad.